Last updated: 25 September 2026
Who We Are
The Honest Plumber Wembley works out of 16a East Lane, Wembley, HA9 8JU, and takes calls on 07861 957001. By phoning that number or sending a message through this site, you are agreeing to what follows.
What We Do
When you get in touch, we listen to what has gone wrong, note the address, and connect you with an independent plumbing company from our partner network suited to reaching and handling that job. No plumber on our own payroll ever attends a job — every repair or installation is carried out by a separate business we have matched you with.
The Partner Company
The company assigned to your job is independently owned and answers to no one at The Honest Plumber Wembley. Your contract for the plumbing itself exists between you and that company alone. They set their price in writing, carry out the job on their own terms, and collect payment from you directly once it is done. Whatever guarantee applies to the work is theirs to honour, not ours.
Payments
No money for plumbing work passes through The Honest Plumber Wembley, and we do not issue invoices for it. Payment is owed to, and collected by, the partner company that did the job, under whatever arrangement you agreed with them. Take a billing dispute to that company first.
Quotes and Pricing
Only the partner company can set a price, and it must be in writing before the work begins. Nothing said on this website or over the phone by us amounts to a quote, a fixed cost, or a promise about how long the job will take. Check the written quote carefully with the partner before you agree to anything.
Complaints and Problems
If the finished work has a problem, go to the partner company first — they carried it out and can put it right quickest. Should that not resolve things, ring 07861 957001 and we will get involved on your behalf, though we cannot guarantee any particular outcome, because the contract for the work itself was always between you and the partner.
Our Responsibility
Our job ends at taking your enquiry and arranging a booking with a suitable partner company. We hold no responsibility for that company's standard of work, its pricing, its scheduling or its conduct, as far as the law permits us to limit that. Nothing here reduces your statutory rights under UK consumer law.
Website Information
Everything published on this site describes our coverage area and how the booking service operates — none of it diagnoses your fault or fixes a price for your job. Any cost figures shown are illustrative; the number that matters is whatever the partner company puts to you in writing.
Your Information
Once you contact us, your name, phone number, address and a description of the fault are passed to the partner company handling your booking, so they can call you and get on with the work. We use that information solely to arrange the booking and to assist if you contact us again about how it went.
Changes
These terms may be updated from time to time as the service develops, and the version shown here, dated above, is always current. Continuing to use the site or the service after any change means the updated terms apply to you.
Contact
The Honest Plumber Wembley, 16a East Lane, Wembley, HA9 8JU. Call 07861 957001 with any question about these terms or a booking already in progress.